True Heart Memorial Ashes Necklace


Regular price £150.00


Our true heart memorial ashes necklace measures 13mm x 9mm and can be crafted with cremation ashes, hair or pet fur inclusions within the heart centre.  This beautiful heart pendant itself has a slightly slanted look to give a unique twist to the traditional heart shape.

This heart memorial necklace can be made with one or multiple inclusions.  This can be a mixture of inclusions belonging to the same person or pet, or we can make with more than one inclusion such as ashes and a piece of hair.  Add a little note when ordering to let us know your specific requirements.

Product Details:

  • 925 Sterling Silver
  • Inclusions can be made with more than one person or pet inside
  • Choice of chain lengths
  • Choice of colours
  • Gift box included
Nicky Robin Chain Length Chart
This chain length is a guide to how your chain may look when wearing. 
Please note that this is a guide and the look may vary for each person.
We believe in 'honesty is key,' especially in respect to the sentimental value each piece holds to every one of our customers.  We want you to be absolutely over the moon with your jewellery from us and to ensure that every aspect of your piece is as expected from placing an order with us.  We have provided advice that explains possible variations that may arise when crafting jewellery and how each piece will be totally unique from the next piece made.
Ashes Jewellery - We will try to craft your ashes jewellery in the polymer colour chosen, however please be mindful that the shade may vary slightly from the colour expectations shown on our website.  This can be due to screen resolution and ash type, which can affect this.  Each persons ashes we receive differ in some way or another from colour to texture, from soft white ash to large dark ash, which can all alter the way a piece will turn out.  We feel this is extremely beautiful as it ensures that each piece is totally unique with no other ever being made exactly the same.  Pure uniqueness.
We will ensure that every care is taken when crafting your precious memorial jewellery, but if you are ever dissatisfied with your jewellery from us in respect that a fault has occurred with any part of the jewellery piece, please contact us within 14 days of delivery to let us know and we will resolve any issues you may have. 
We are always happy to help and we will advise on the best solution to suit your needs.

At Nicky Robin we are always trying to find ways to help the world we live in, so with that in mind we have spend time researching and sourcing the very best sustainable eco friendly and cruelty free materials. 

Eco Friendly
Vegan Friendly + Cruelty Free
(for ashes jewellery, except self fill ashes jewellery)

After placing your order with us, we will automatically post out an inclusions pack to you containing full instructions, a capsule for ashes, hair or fur and a prepaid returns envelope to send back to us. We will also include a ring sizer (if requested). Delivery of your pack will take approximately 1-3 working days.

Once we have received your inclusions pack back, we will send you a notification of it’s safe arrival and begin to process your order.

We will return any unused inclusions back to you with your completed jewellery.

With every piece of jewellery purchased you will receive:

  • Free 12 month warranty (3 months on chains and bracelet chain resins)
  • Free Nicky Robin presentation gift box 
  • Free polishing cloth
  • Jewellery care card
  • Certificate of Authenticity - for custom made ashes jewellery only.

With every order, you will receive:

We also offer payment plans through Klarna and Clearpay.

UK - Free, fully tracked and secure delivery within the UK.

We currently do not ship outside of the UK.

For custom Ashes Jewellery orders - An inclusion pack will be delivered to you within 1-3 business days after receiving your initial order and payment. Once we receive your inclusions pack back we will aim to process and deliver your completed order within 2 weeks. Processing times will be affected during holiday closures.

For Self Fill Cremation Ashes Urn Jewellery we will dispatch your order within 3 working days from receiving your order.

For Personalised Engraved Jewellery we will deliver your order within 7 days of receiving your engraving requirements, prints etc. If you are requiring a print kit, this will be delivered to you within 3 working days. 

If your order contains items with different processing timescales, please refer to the longest timescale as we we will send all items together.

Upon placing your order, you will be sent an order acceptance email. If any items become out of stock we will contact you either by telephone or via email as soon as possible.  We will keep you informed about your order every step of the way, from placing your order, receipt of your inclusions back to us (for custom ashes jewellery) and when your order is ready to be dispatched. Once your order is packaged and dispatched we will send you an order confirmation dispatch email.  As you can appreciate due to the fragile nature and processes involved in making your memorial jewellery, our processing times take a few days to craft.  This is to ensure that each process and quality check is thoroughly maintained. 

We keep our website updated with our current processing times and this can be found on each product page.    Processing times apply from the date that we receive your inclusions back into us (for ashes jewellery) and not from the date of order placed with us.  If you are still unsure, please feel free to contact us for further clarification.  If your package doesn’t arrive within the expected delivery period please contact us where we will help in tracking down your delivery. All items will be shipped to the specified address upon checkout; this address will be on your confirmation email.

We shall not be liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or failure to obtain a signature or because of other circumstances beyond our reasonable control. In cases of items returned to us due to failed delivery it will be the customer’s responsibility to arrange and pay for re delivery.

If your piece is not as ordered, please contact us immediately to resolve.


If an item is needed urgently, please contact us before placing your order and we will advise on how we can help best fulfil your requirements.

We want you to be happy with your purchase from Nicky Robin, however as each product is custom made we can only offer a refund if the piece does not match what you have ordered, or, the item is faulty.  We will firstly attempt to resolve the issue by repairing or remaking you a brand new piece (dependent on what the fault is).

If you do have any issues relating to the above, please contact us immediately (within 14 days of delivery) to resolve this for you.  We may request you to upload photos or return the item back to us.  We will provide advice based on each individual circumstance.

A refund for cancellations can be offered, but this can only apply prior to the commencement of the crafting of your piece.  Please contact us as soon as possible if you wish to cancel an order.
If you require any amendments to your order after it has been placed, please contact us immediately to check if we have commenced the crafting of your piece.  Once crafting has started, we may not be able to apply any amendments.

We understand how important your precious memorial jewellery piece is to you, so with this in mind we have provided advice on how to look after your jewellery so that it remains in beautiful condition.

Our memorial jewellery is crafted from materials including 925 Sterling Silver and Stainless Steel.  All jewellery will tarnish over time and with this in mind, we supply all of our pieces with an extra protective coating barrier to help combat and slow down the tarnishing process.  We also provide a FREE polishing cloth with every purchase to bring back the shine and originality in the event that your jewellery does become slightly tarnished or discoloured and a 12 month warranty for your peace of mind.

We recommend giving your jewellery piece a quick polish with your polishing cloth once daily to remove any residue that has built up throughout the day.

In the event that the recommended advice is not followed it could result in a repair or even a complete remake of your jewellery, which will incur a fee.

1) Remove Jewellery When Doing Housework

Harsh chemicals found in cleaning products, including washing up liquids will damage the finish of your memorial jewellery piece instantly. including both the metal and our special jewellery grade polymer within our ashes jewellery.  Especially rings, which can be easily bent or scratched.

2) Remove When Swimming

Chlorine found in swimming pools and salt in sea water can break down the compositions of both the metals of our jewellery and our special polymer used to hold your inclusions within our ashes jewellery range. 

3) Remove When Showering, Bathing & Hot Tub

Removing all jewellery when showering, bathing and using a hot tub will avoid tarnishing of the metal and coatings protecting the base metal.  The products used when bathing and showing such as shower gel, soaps, hand wash, hair products will also severely damage our special ashes jewellery polymer.

4) Remove When Applying Perfume, Lotions & Hand Sanitisers 

We recommend applying lotions and perfumes before putting on jewellery.  Please let perfumes and lotions fully dry into your skin before wearing your memorial jewellery.  Do not spray onto any jewellery surface. Remove jewellery when applying hand sanitiser.

5) Remove When Sunbathing

Strong UV rays and strong heat from the sun can damage the finish of your jewellery, including our special ashes jewellery polymer.

6) Do Not Use Jewellery Cleaners

Keep your jewellery away from electronic jewellery cleaners like ultrasonic cleaners as this will tarnish the metal completely to an irreparable stage. Also avoid using chemical cleaners like tablets and abrasives.

7) Take Care When Wearing Your Jewellery

As with all jewellery if you knock, drop, scrape your memorial jewellery piece it will tarnish the metal and coating.  We recommend removing your jewellery when sleeping and exercising as this can put pressure on chains and loosen stones. Sweat ph levels can also affect the metal and polymer of our custom ashes jewellery pieces. Our special polymer used within our ashes jewellery is very strong and durable and can withstand a certain amount of wear and tear, however over time it can wear if continuous care is not taken.

Customer Reviews

Based on 10 reviews
Kayleigh Pearson (Huddersfield, GB)
My daughter's over the moon!

Exceptional customer service and quick turnaround. Nicky's response to questions were prompt and amenable. Many thanks. Beautiful necklace.

Thank you Kayleigh. It's great to hear that you had received exceptonal customer service from us and you love your beautiful remembrance necklace.

louise millward (Redcar, GB)

The customer service we received was second to none! Absolutely amazing from start to finish though the whole process. The necklace we received was beautiful!

This is so lovely to hear Louise. Thank you very much. We are happy to read that our customer service was second to none and the whole process was amazing. This is what we strive to offer for our customers so reading this warms our hearts to know we have fulfilled this for you.

Alice Doune (Edgware, GB)
Lovely Necklace

Love this heart necklace. Beautiful colour and very delicate

Hi Alice. Thank you for your review. We are happy to hear that you love your necklace and the colour chosen. Hoping it is bringing much comfort.

Jean Bean (Rochester, GB)

I think the snow held up my delivery but it was well worth waiting for! My necklace with my mums ashes is stunning. Thank you so very much I am thrilled with it 😘

You are welcome Jean. We are glad that you eventually received your order delayed by the weather. It is lovely to hear that you love your necklace and you now have your beloved mum close.

Sarah Plaxton (Selby, GB)
Precious gift

Contains Stanley, our much loved Labrador for nearly 14 years and a Christmas gift for our daughter - she chose the colour. Excellent, thoughtful service throughout from Nicky Robin. Would thoroughly recommend.

Thank you Sarah. We hope your daughter is feeling much comfort having Stanley close with her.