Refund policy
We want you to be happy with your purchase from Nicky Robin, however as each product is custom made we can only offer a refund if the piece does not match what you have ordered, or, the item is faulty. We will firstly attempt to resolve the issue by repairing or remaking you a brand new piece (dependent on what the fault is).
If you do have any issues relating to the above, please contact us immediately (within 14 days of delivery) to resolve this for you. We may request you to upload photos or return the item back to us. We will provide advice based on each individual circumstance.
A refund for cancellations can be offered, but this can only apply prior to the commencement of the crafting of your piece. Please contact us as soon as possible if you wish to cancel an order.
If you require any amendments to your order after it has been placed, please contact us immediately to check if we have commenced the crafting of your piece. Once crafting has started, we may not be able to apply any amendments.
DISCLAIMER
We will try to craft your jewellery in the colour chosen, however please be mindful that the shade may vary slightly from the colour expectations shown on our website. This can be due to screen resolution and ash type, which can affect this. Each persons ashes we receive differ in some way or another from colour to texture, from soft white ash to large dark ash, which can all alter the way a piece will turn out. We feel this is extremely beautiful as it ensures that each piece is totally unique with no other ever being made exactly the same. Pure uniqueness.
