Hi Juliet,
We are sorry to read that you are not 100% happy with your purchase. We do try to provide as much information as possible to guide customers before they make a purchase. The measurements for the heart pendant are stated within the product page description to provide an idea of overall size.
Thank you for your suggestion regarding the model wearing our pieces. We appreciate your feedback and this is something that we are currently creating, however it will take a bit of time to produce and hopefully we will have these available at some point in 2026.
With regards to the colour examples. This is something that can be harder to showcase due to various factors like screen resolutions and the overall outcome will also depend on ashes type etc. We do however, try to provide as close as possible examples of these. For a specific shade, we do offer a custom colour option on many of our items where customers can upload an image for us to colour match.
We really thought your jewellery pieces were beautiful and hope you like them too and they bring your great comfort.
Warmest regards
Nicky Robin Memorial Jewellery
