Step 1. Choosing Your Ashes Jewellery
Simply place your order via our website, choosing from our collection of beautiful ashes jewellery designs in a variety of stunning colours.
Step 2. Sending Inclusions
Once we have received your order, we will send out an inclusions pack to you with full details of how to return the inclusions back to us. Delivery will take approximately 1-3 business days from dispatch.
Step 3. Creating Your Ashes Jewellery
Upon receipt of your returned inclusions pack, we will begin to craft your beautiful cremation ashes jewellery. Your jewellery will be ready in just 2 weeks.
Step 4. Receiving Your Special Ashes Jewellery
Your finished cremation jewellery piece will be carefully packaged within our branded presentation gift box and sent securely and safely to you with full tracking details provided.
Custom Ashes Jewellery
Our current processing/delivery time for custom ashes jewellery is 2 weeks after receiving inclusions from you. We will notify you every step of the way from placing your order to dispatch. If there are any issues with your order, we will contact you immediately.
Self-Fill Ashes Jewellery
We aim to deliver Self-fill jewellery within 3 working days.
Engraved jewellery collections can take up to 7 working days from receiving your order.
Timescales may vary during holiday closures and busy periods.
When we say Inclusions, we are referring to our ashes jewellery collection and these include cremation ashes,hair or pet fur for our jewellery.
All of our jewellery pieces are thoroughly quality checked before dispatching. If you find that your item is faulty upon delivery, please contact us immediately to resolve. You can find more details within our returns and refunds page.
All of our jewellery pieces come with a 12 month warranty included.
We also offer a repair service for our custom ashes jewellery.
We treat ALL inclusions with the utmost dignity, respect and care when crafting our ashes jewellery and we will only use what we need to create your jewellery piece. We will return any unused inclusions back to you with your order. All inclusions remain in their sealed bags until we are ready to create your jewellery.
All unused inclusions will be returned to you with your order.
We only require a small amount of ashes, hair or fur to place inside each ashes jewellery piece. A mini capsule will be supplied with your inclusions pack. Any unused inclusions will be returned back to you with your completed order.
Yes, of course. We can place your beloved pet ashes or fur into our ashes jewellery pieces.
For our cremation ashes jewellery, inclusions such as ashes, hair and fur are permanently set into our special jewellery grade polymer that both UV stabilised and UV resistant, it is hard wearing so will not crack or smash.
Yes, we can do that for you. Please add a note when checking out your order to let us know the details so we can send the correct number of mini capsules in your pack.
Yes, of course. We recommend contacting us prior to ordering to see if we are able to accommodate your preferred custom colour(s).
Yes, we can create custom colours and combinations. Please contact us before ordring and we will try our best to accommodate your request.
We advise you not to wear your jewellery when showering, bathing, doing housework and sunbathing and avoid wearing when using cleaning products, wearing perfumes and lotions. If you wear perfumes and lotions, ensure they are completely dry before putting on your jewellery. We include a FREE polishing cloth with every order that can be used in case your jewellery does become slightly tarnished. See our Jewellery Care page for full details.
At the moment we are online only, but if you have any queries, please contact us where we will be happy to help.
Our self-fill jewellery comes complete with the tools and full instructions on how you can place ashes inside yourself at home. We would also recommend placing a tiny amount of glue to the screw thread to seal the urn (glue is not included).
You can order your engraved jewellery by first choosing the piece you like and then within that product page you will see a list of options to choose from. Simply select your requirements and checkout your order.
We have a image uploader within the product pages of print jewellery where you can upload the image of a fingerprint, footprint etc. We will receive this image with your completed order. Print images will be edited by ourselves before engraving to remove any smudges and to prepare the image for engraving.
If you do not have any prints as yet, we also offer the option to order a free print kit upon ordering. The kit will be sent to you with full instructions on how to produce your prints at home and the dedicated email address in which to forward them onto us.