FAQ's

Step 1. Choose Your Memorial Jewellery

Simply place your order via our website, choosing from our collection of beautiful designs in a variety of stunning colours.

Step 2. Sending Inclusions

Once we have received your order, we will send out an inclusions pack to you with full details of how to return the inclusions back to us. Delivery will take approximately 1-3 business days from dispatch.

Step 3. Creating Your Treasured Jewellery.

Upon receipt of your returned inclusions pack, we will begin to craft your beautiful jewellery. Your jewellery will be ready in just 7 - 10 days. Dates may vary and our current processing times will be displayed on our scrolling message banner at the top of the website.

Step 4. Receiving Your Special Jewellery

Your finished jewellery piece will be carefully packaged within our branded presentation gift box and sent securely and safely to you with full tracking details provided.

From the moment we receive your inclusions back, we will begin the process of creating your special memorial piece for you.  Our processing time is just 7 - 10 days (this can change so please check our scrolling message bar located at the top of the website) and you will be notified every step of the way.  If there are any issues with your order, we will contact you immediately.

When we say Inclusions, we are referring to ashes or hair.  Inclusions can be anything that can be placed inside our special polymer.

All UK orders are posted Free of charge and are fully tracked.

We accept all major credit and debit cards, Paypal, Apple Pay, Google Payments and you can also pay in 3 interest free with Klarna learn more.

All of our jewellery pieces are thoroughly quality checked before dispatching. If you find that your item is faulty upon delivery, please contact us immediately to resolve.

We treat ALL inclusions with the utmost dignity, respect and care.  We will only use what we need to create your jewellery and we will return any unused inclusions back to you with your order.  All inclusions remain in their sealed bags until we are ready to create your jewellery.

All unused inclusions will be returned to you with your order. 

For ashes we only need 1 teaspoon full (spoon provided in our inclusions pack).  Any unused ashes will be returned back to you within your order. 

For hair, please fill half the bag provided in the inclusions pack.  Any unused hair will be returned back to you with your order.

Yes, of course.  We can place your beloved pet ashes or fur into our jewellery pieces.

Inclusions such as ashes, hair and fur are permanently set into our special jewellery grade polymer that both UV stabilised and UV resistant, it is hard wearing so will not crack or smash.  Our polymer is also cruelty free and vegan friendly.

Yes, we can do that for you.  Please add a note when checking out your order to let us know the details so we can send the correct number of inclusion extras in your pack.

Yes, of course.  We recommend contacting us prior to ordering to see if we are able to accommodate your preferred custom colour(s).

We advise you not to wear your jewellery when showering, bathing, doing housework and sunbathing and avoid wearing when using cleaning products, wearing perfumes and lotions.  If you wear perfumes and lotions, ensure they are completely dry before putting on your jewellery.  We include a FREE polishing cloth with every order that can be used in case your jewellery does become slightly tarnished.