Christmas will soon be here, the weather is cooling and the days are becoming shorter. So we thought we should let you all know of our closure dates and latest return dates for your inclusions packs (ashes jewellery only).
Here are a few things you will need to know:
* Our Christmas closure will begin from Monday 20th December 2021 (with our last working date being Friday 17th December 2021) and we will return in the New Year from Wednesday 5th January 2022
* Orders can still be placed on our website during our closure time and any inclusions packs will be posted out upon our return from the Wednesday 5th January 2022.
* Our last date for sending notifications, posting inclusions and completed orders to you will be Friday 17th December 2021.
* In order that we can process as many orders as possible before we close, we will require inclusions to be with us no later than Friday 10th December 2021. Any inclusions received after this date may result in orders only being processed upon our return.
* Whilst we are closed we will be unable to notify you to let you know that we have received your inclusions, so you may choose to wait until we return. For any inclusions sent to us during our closure, we will notify you of their safe arrival upon our return.
* If you have any queries with your order, please let us know and we will be happy to answer and deal with your query upon our return.
* If you have a general query about our products, materials, how it's made, about us and more, please check out our information pages including our FAQ's page. If you are unable to find answers to your query, please contact us and we will be happy to help upon our return.
We wish you all the best this Christmas and New Year.
Nicky Robin Memorial Jewellery x