I can honestly say the pendant and chain I received are absolutely beautiful. My dog (Pepper )passed away in February this year and I made the decision to keep his ashes untouched, however, I did have strands of his hair (Yorkshire terrier), so after choosing my design of pendant and length and design of chain. I paid for my order, (various payment options available) within a couple of days I received a parcel which contained a little vile to pop the hair into with further instructions to return to Nicky Robin I chose a tracked next day delivery via royal mail (my choice), and was informed the following day that Nicky Robin had received my parcel. I was kept informed of each step and when they had posted it I was able to track delivery which gave me piece of mind. My parcel arrived within a reasonable amount of time, beautifully packaged, and, now wherever I go Pepper comes with me. I would totally recommend this company. They don't just use hair they use ashes and human hair too with a huge choice of design.