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PRIVACY POLICY

 

 

PRIVACY & COOKIES

At nickyrobin.co.uk, we are committed to protecting the privacy and security of our customers and site visitors, including you. We fully appreciate and respect the importance of data privacy and security on the Internet.

This notice therefore explains:

  • what information we collect when you’re using the nickyrobin.co.uk website, or when you’re communicating with us;
  • why we collect that information;
  • how we may then use that information;
  • how we share that information;
  • how long we keep your information, and how we protect it whilst we have it; and
  • what we won’t do with your information;

1. Data Principles

Everything we do relating to your information is covered by the following data principles:

  • Your information belongs to you, not us – you should be able to control it, and you should know about, and be comfortable with, everything that we do with your information;
  • We will only collect, keep, use and share your information either (a) for genuine business purposes that we’ve explained clearly to you and that you haven’t objected to, or (b) where we’re legally required to do so – and as soon as those purposes have been fully achieved, we will delete your information;
  • We will be as clear and open as we can with you on what information we collect, why we collect it and how we use it, so you are informed and able to make decisions to control your information in the ways you’re comfortable with;
  • As long as we have your information, we will keep it up to date and protect it as if it using appropriate security safeguards, having kept on top of and appropriately taken into account the latest industry standards and best practice.

2. How do we collect information about you?

We collect information in three possible ways: 

1. When you directly give it to us (“Directly Provided Data”) 
When you sign up for our site, or any time you visit nickyrobin.co.uk, or purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our side, like ‘Add to Basket’. All this information requires a direct action by you at that time in order for us to receive it. 

2. When you give us permission to obtain from other accounts (“User Authorised Data”) 
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, social media is an important part of how nickyrobin.co.uk interacts with our customers. In using social media (e.g. by signing onto nickyrobin.co.uk using your Facebook or Twitter log-in), you may give us permission to access your information in that social media channel or in other services. So, if you did choose to link your Facebook or Twitter account to nickyrobin.co.uk, this would enable us to obtain information and content from those accounts. Or if you’re using nickyrobin.co.uk on your mobile, you can also choose to provide us with location data. The information we obtain from those services does depend on your settings for that service or their privacy policies. So you should always regularly check what those are. 

3. When our systems collect information or data as you use our website, (“System Collected Data”) 
These days, whenever you use a website, app, or other Internet service, there’s certain information that gets created and recorded automatically by the IT systems necessary to operate that site, app or service. The same is true when you use our website. For example: 

(a) when accessing nickyrobin.co.uk, we use “cookies”  each time you visit our website, account or your browser) to make it easier for you to use nickyrobin.co.uk, improve your shopping experience with us or so we can record log data relating to the pages you viewed and activities you carried out during your visit. For example, we may use cookies to store your language preferences or other nickyrobin.co.uk settings, so you don‘t have to set them up every time you visit nickyrobin.co.uk. These cookies may be “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser deletes them). Some of the cookies we use are directly associated with your nickyrobin.co.uk account (relating to things like the email address you gave us), and other cookies are not. There are more details on our cookie usage below; or 

(b) In addition, the type of device you’re using to access nickyrobin.co.uk and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. What information we can be provided with depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

3. What information do we collect about you, why and what we do with it? 

We collect two types of information:

  • “personally identifiable” information (meaning it can be used to specifically identify you); or
  • “non-personally identifiable” information (meaning it relates to you but can’t be used to specifically identify you.

These interaction points include the following:

  • Browsing our site;
  • Saving an item;
  • Registering on nickyrobin.co.uk;
  • Logging into nickyrobin.co.uk once registered;
  • Making a purchase from nickyrobin.co.uk (i.e. adding to bag, checking out and completing a purchase);
  • Contacting nickyrobin.co.uk, either about an order or for any other reason;
  • Using nickyrobin.co.uk social media channels;
  • Clicking on nickyrobin.co.uk banners, hyperlinks or plugins.

Set out below is an explanation of what information we collect at each of these interaction points, along with confirmation of (a) whether you directly give it to us, or we collect it with your permission, or whether it is collected by our technical systems; and (b) whether it is “personally identifiable” information or “non-personally identifiable” information:

Browsing nickyrobin.co.uk: irrespective of whether you are logged in when on nickyrobin.co.uk, we use cookies and code which is embedded in our systems to gather and record certain System Collected Data regarding the visitors to the site, such as:

  • the IP address of the computer or the proxy server that you use to access nickyrobin.co.uk – this is personally identifiable information;
  • The type of device used to access our Services, your computer operating system details and settings, your type of web browser and your settings for that browser, the name of your ISP, your mobile device, your mobile operating system, your mobile device identifier provided by your mobile device operating system, and location data (if you have that functionality set up) and other general device or systems information – this is non-personally identifiable information;
  • statistical information and log data about number of visits to certain pages on the site (e.g. the home page); the pages you viewed and activities you carried out during your visit; the date and time of your visit; the duration of an individual page view, the paths taken by visitors through the site – this is also non-personally identifiable information.

If you are logged in on nickyrobin.co.uk when browsing, a cookie on your device will also identify you, and record and associate all of this non-personally identifiable usage information and log data with your account.

Saving items: irrespective of whether you are logged in when on nickyrobin.co.uk, we use cookies and code which is embedded in our systems to gather and record certain Directly Provided Data every time you click the button to save an item on nickyrobin.co.uk. That Directly Provided Data relates to the identity, size and other product attributes of the item you’ve saved, so that item can then be displayed in your ‘Saved Items’ list until the end of that visit or until you remove it from your ‘Saved Items’ list during that visit. This is non-personally identifiable information.

Registering on nickyrobin.co.uk: In order to place an order with nickyrobin.co.uk, you need to create an account with us and become a registered user. It is not possible to place an order without being logged in on nickyrobin.co.uk. To create an account and register with us, you need to provide us with at least the following Directly Provided Data, all of which will be personally identifiable information:

  • your name;
  • your email address;
  • your delivery and registered payment address
  • a password;
  • your mobile phone number.

Using or interacting with nickyrobin.co.uk social media channels: When you use or interact with any of our social media channels (like Facebook and Twitter), we may collect, record and retain certain System Collected Data and User Authorised Data regarding your activities on those social media channels, such as the frequency of your visits. For example, if you choose to use the Facebook “like” button to indicate you like any of our pages or apps, or if you tag any of your social media contacts or link to them in any content you post, we will record this information. This is most like to be non-personally identifiable information but may also include personally identifiable information depending upon your settings with those channels.

Any content you put or add on any of our social media channels will be Directly Provided Data, which may be personally identifiable information depending upon the content. We will collect, record and use that content and any other information you provide when putting or adding it to any of our social media channels (including any information that you have permitted those social media channels to share with us or that is allowed by your user settings on those sites).

Clicking on nickyrobin.co.uk emails, banners, hyperlinks or plugins: if you view or click on emails that we have sent you, or on banners, hyperlinks or plugins we have placed on our website or other websites, both the fact that you have done so , as well as the address of the site you were on when you did so, will be Directly Provided Data that we will record. This is all non-personally identifiable information. We will use this information to track and analyse how successful those emails, banners, hyperlinks or plugins are in engaging with you.

4. Cookies

 

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

  • Login related cookies

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

  • Email newsletters related cookies

    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Orders processing related cookies

    This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

  • Surveys related cookies

    From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

    For more information on Google AdSense see the official Google AdSense privacy FAQ.

  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work they will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. 

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

 

8. How long do we keep your information for?

In general we retain the information you provide either while your account is in existence, or as needed to be able to provide the Services to you, or (in the case of any contact you may have with our team) for as long as is necessary to provide support-related reporting and trend analysis only. If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the Services to you.

9. Protecting your security

We are always striving to make sure your information is protected. As soon as we receive your information, we use various security features and procedures, taking into account industry standards, to try to protect the personal information that you provide and to prevent unauthorised access to that information. For example:

We also offer secure “https” access to the nickyrobin.co.uk website.

Access to your data on nickyrobin.co.uk is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and the nickyrobin.co.uk Services. To further secure your credit card, we also don’t keep details of the security code (or CCV number) that you need to input in order to complete an order using your credit card.

To protect any data you store on our servers, we regularly monitor our system for possible vulnerabilities and attacks, as well as carrying out penetration testing of our own on those systems to try to identify possible improvements. We will do our best to protect your personal data, however, there are also a number of things that you can help with. You can keep your account safe by using a strong password that includes characters other than just letters. We will also encourage you not to use the same password across all or many of your online accounts. As emails, instant messaging, and similar means of communication are not encrypted, we also would recommend not communicating any confidential information through these means.

10. Changes to this Policy

We may change this Privacy Policy from time to time. If we make significant changes in the way we treat your personal information, or to the Privacy Policy, we will make that clear on the nickyrobin.co.uk website or Services, or by some other means such as email, so that you are able to review the changes before you continue to use nickyrobin.co.uk 

 

 
 
 
Get in touch
Nicky Robin
E: [email protected]
T: 07305926000
Mon - Fri, 10am - 2pm
 
 
 
 
 
Content © 2020 NICKY ROBIN