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How to Order

A complete 4 step guide on how to place your order with us.  

If you have any queries relating to our products or how to order, please contact us

Step 1. Choose your memorial jewellery.

Simply place your order on our website.  Choose from a selection of beautiful designs in over 22 stunning colours.  

Enjoy browsing through our beautiful designs.

Step 2.  Sending your Inclusions (ashes or hair).

If you have selected to receive our Free inclusions pack, please wait 2 - 3 working days for delivery and follow the instructions enclosed.  Alternatively, you can send in inclusions directly to us after placing your order. We will only require 1/2 - 1 teaspoon of ashes and a small cut of hair. Any unused ashes or hair will be returned to you with your completed order.

Step 3.  Creating your treasured piece.

Creating your jewellery will begin once we are in receipt of your inclusions.   It can take approximately 4 - 6 weeks on average before dispatching your item to you. Processing times can vary.  Please check our homepage or pop up message above for our current processing timescale.

Step 4.  Receiving Your Special Jewellery.

Once your order is complete, we will dispatch to you securely and tracked.  Your jewellery will be presented in a beautiful presentation box, together with a free polishing cloth and certificate of authenticity.  Any unused ashes or hair will also be returned with your order.

Get in touch
Nicky Robin
E: [email protected]
T: 07305926000
Mon - Fri, 10am - 2pm
Content © 2020 NICKY ROBIN