Upon placing your order, you will be sent an order acceptance email. If any items are out of stock we will contact you either by telephone or via email as soon as possible. We will keep you informed about your order every step of the way, from placing your order, receipt of your inclusions back to us and when your order is ready to be dispatched. Once your order is packaged and dispatched we will send you an order confirmation dispatch email. As you can appreciate due to the fragile nature and processes involved in making your memorial jewellery, our processing times can be weeks rather than days. This is to ensure that each process and quality check is thoroughly maintained.
We keep our homepage updated with our current processing times. These times apply from the date that we receive your inclusions back into us and not from the date of order placed with us. If you are still unsure, please feel free to email, ring or text us to find out. If your package doesn’t arrive within the expected delivery period please contact us where we will help in tracking down your delivery. All items will be shipped to the specified address upon checkout; this address will be on your confirmation email.
We shall not be liable for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or failure to obtain a signature or because of other circumstances beyond our reasonable control. In cases of items returned to us due to failed delivery it will be the customer’s responsibility to arrange and pay for re delivery.
If your piece is not as ordered, please contact us immediately to resolve.
Our current delivery costs are:
UK - Free fully tracked and secure delivery within the UK on all orders. You can expect your order to arrive usually within 1-3 working days from receiving your dispatch confirmation email.
Worldwide shipping - Rest of the World fully tracked and secure shipping - £19.95 - You can expect your order to arrive usually within 3-10 working days from receiving your dispatch confirmation email, dependant on where you are located in the world and dependant on other factors such as customs.
It is the buyers responsibility to pay for all customs charges that may apply. We recommend checking this out before purchasing from us.